Delivery and Returns

Delivery Policy


Thank you for visiting and shopping at The Gwrych Castle Shop. Following are the terms and conditions that constitute our Shipping Policy.


UK Delivery Policy


All orders are processed within 2-3 business days and are sent by Royal Mail second class post. Orders are not shipped on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow up to 28 days for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.


Delivery charges

Delivery charges for your order will be calculated and displayed at checkout. 


International Shipping Policy

All orders are processed within 2-3 business days and are sent by Royal Mail International Standard. Orders are not shipped on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow up to 28 days for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.



Customs, Duties and Taxes

The Gwrych Castle Shop is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


Damages

Please save all packaging materials and damaged goods before filing a claim.


Returns Policy

If you are not entirely satisfied with your purchase, we're here to help.

Please email us using our contact form before returning any goods, as we may need them returning to an alternative address. 


Returns

You have 14 calendar days to return an item from the date you received it.


To be eligible for a return, your item must be unused and in the same condition that you received it.

  • Your item must be in the original packaging.
  • Your item needs to have the receipt or proof of purchase


Refunds


Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund through PayPal.


Return Shipping


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.